People are reluctant when confronted with change
The analysis phase, which Accezz always performs free of charge, revealed that schedules were devised, but not implemented. "On some days there were too many carers, on other days too few," adds de Graaf, interim Chairman of the Board of Directors. Once the organisation actually began working according to its ‘regular’ planning, quality of care started to improve. Moreover, this initial step delivered a financial saving of half a million euros, and Accezz was subsequently able to considerably tighten processes in the planning department.
Financially, Beukenstein initially did not so much want to cut costs but aspired to spend money more effectively by investing in quality of care. In week 18 of the Accezz programme, savings are already heading towards two million euros.
